Privacy
Policy

Your privacy and data protection are our top priorities

Effective Date: 1st of February, 2024

1

Overview & Legal Basis

We respect your privacy and are committed to protecting personal data in compliance with applicable Indian laws, including:

The Information Technology Act, 2000, as amended ("IT Act") and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules")

The Digital Personal Data Protection Act, 2023 (DPDP Act), which has received Presidential assent and is expected to become enforceable soon

2

Types of Data Collected

We may collect:

Basic Personal Data

Name, contact details, email address, and professional information.

Sensitive Personal Data

Only when necessary and always with explicit consent (e.g., government IDs, financial information).

3

Purpose & Legal Grounds for Data Processing

We process personal data for:

Delivering our services (e.g., quoting, order management, NOC support)

Communicating updates, resolving issues, and responding to inquiries

Ensuring compliance with contractual and legal obligations

Improving our services and customer experience

All processing is lawful, fair, necessary, and limited to stated purposes, aligned with DPDP principles.

4

Consent & Control

We will obtain clear and explicit consent before collecting sensitive personal data.

You have the rights to access, correct, erase your data, withdraw consent, and file grievances—all in alignment with the DPDP framework.

Consent withdrawal is as simple as giving consent

5

Data Disclosure & Sharing

Important Notice

We do not sell or rent your personal data.

Limited Disclosure To:

Service providers, partners, and relevant authorities for execution under contract or legal compliance

Data is handled only to the extent necessary and under contractual or legal safeguards

6

Data Security

We maintain "reasonable security practices and procedures" per IT Rule 2011 requirements.

This includes technical and organizational measures to protect against unauthorized access, breaches, or loss.

7

Data Retention

Personal data is retained only as long as necessary for processing purposes or legal obligations, or until consent is withdrawn—whichever comes first.

8

Grievance Redressal

Queries or concerns about your data can be addressed to:

Grievance Officer

Sumesh Gopalakrishnan

Email Address

[email protected]

We will respond within 30 days as required under the IT Rules

9

Cross-Border Transfers

If processing involves transfer of personal data outside India, it will comply with applicable DPDP transfer provisions (once in force), including safeguards set out under the law.

10

Transparency & Updates

This Privacy Policy is transparent and concise. We may update it as regulations evolve—particularly when the DPDP Act becomes enforceable.

Your continued use of our site after changes implies your acceptance of the revised policy.

Questions About Our Privacy Policy?

We're here to help. Contact us for any privacy-related inquiries.

Contact Us